General

Returns & Exchanges

• Return & Exchange Policy
• Is there a fee for domestic returns?
• Return Process
• Exchange Process

International Orders & Returns

• Are duties and taxes refundable on return orders?
• Are taxes and duties included in my order total?
• When will my refund be processed?
• Is there a fee for international returns?
• How do I return an international order?
• Can I make an exchange on an international order?

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Shipping & Order Status

• Do you ship to PO boxes or APO/FPO addresses?
• How do I track my order?
• When will my item be shipped?
• Do you ship internationally?

Manage Account

• Why should I create an account with AGOLDE?
• Why do I have to provide my e-mail address and phone number?

Gift Cards

• Do you offer gift cards?

Payments

• What form of payment do you accept?
• Will my credit card be charged immediately?