Return Policy - U.S. & International (Excluding EU & UK)Updated 2 hours ago
RETURN & EXCHANGE POLICY –
US and INTERNATIONAL (EXCLUDING EU AND UK)
THIS POLICY APPLIES TO PURCHASES DELIVERED TO CUSTOMERS IN THE US AND INTERNATIONALLY OUTSIDE OF THE EU AND UK. If your purchase was delivered to you in the EU or UK, please review the policy that applies to you here: Return Policy - EU & UK
Returns and Exchanges
AGOLDE wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and we will accept your purchased item(s) for refund within 30 days of your receipt of the merchandise.
Returned or exchanged merchandise must be returned new and unused with all original tags still attached. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.
Customers in the United States (US) may elect to receive store credit and may exchange purchases for a different size of the same style, if available. Unfortunately, this option is not available for international shipments.
Only merchandise purchased from https://www.agolde.com and AGOLDE’S Melrose Place store will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.
Returns and refunds will be processed within 5 business days of receipt of the goods at our warehouse. Once refunded, please allow 3-8 business days for the refund to reflect on your payment account, as processing can vary depending on your financial organization.
Please see below for the specific guidelines that apply to your return.
Procedure for US Returns & Exchanges
HOW TO RETURN OR EXCHANGE A US PURCHASE: To begin a return or exchange of merchandise delivered to you in the US, use this form: AGOLDE Returns
US RETURN LABELS: For both returns and exchanges, we provide a prepaid return label along with detailed instructions to ensure a smooth and seamless process.
US RETURNS: If you wish to return for a refund to the original payment method, please note that we charge a $10 fee to defray our shipping and processing costs. The $10 fee will be deducted from the refund when processed. We do not refund shipping charges that you paid for your outgoing shipment.
If you wish to return your order for store credit, you will receive a gift card for the full purchase price via email once your return has been processed. Please note, once store credit has been issued, it is non-refundable.
US EXCHANGES: All US exchanges are complimentary, meaning that you will not be charged the processing fee for the return portion of your exchange. The exchange is processed as a new order. Exchanges for like items, where available, will be shipped to you via standard ground shipping at no additional cost.
Procedure for International Returns (Outside the EU/UK)
THIS PROCEDURE IS FOR PURCHASES DELIVERED TO CUSTOMERS INTERNATIONALLY OUTSIDE OF THE EU AND UK. If your purchase was delivered to you in the EU or UK, please review the policy that applies to you here: Return Policy - EU & UK
If you are located in Norway, Serbia or Switzerland, your order will be fulfilled by Global-e NL BV. Other international orders will be fulfilled by Global-e US Inc. However, you should submit return requests through this website.
INTERNATIONAL (NON EU/UK) RETURNS:
There is a $20 (USD) fee for international returns outside of the EU and UK to defray our shipping and processing costs. This fee will be deducted from the refund and will be converted to the currency of the transaction. International shipping fees are non-refundable.
INTERNATIONAL (NON EU/UK) RETURN LABELS:
We provide a prepaid return label along with detailed instructions to ensure a smooth and seamless process.
INTERNATIONAL EXCHANGES:
Unfortunately, we do not currently offer exchanges for international orders. We recommend placing a new order if you are interested in a different size, style, or wash.