How do I exercise my right of withdrawal?Updated 7 hours ago
Please see below for the procedure that applies to you. Once submitted, we will email a return label and any appropriate paperwork.
Once a return label is issued, it must be used within 14 days of receipt. Additionally, please note that only one free return label will be provided per order.
EU/UK RIGHT OF WITHDRAWAL -
AGOLDE provides residents of the EU and UK the Right of Withdrawal for purchases from agolde.com or our AGOLDE Melrose Place store. The Right of Withdrawal permits you to return goods within 14 days of delivery of your purchase, without providing a reason.
If you exercise this Right of Withdrawal, you will receive a refund of the purchase price and standard shipping charges paid by you for the delivery. If you exercise this Right of Withdrawal for only part of your purchase, you will receive a refund of the purchase price paid for the returned items and a portion of the standard shipping charges paid by you for the delivery, based on the number of items returned and the number of items in the order. You remain responsible for any added charges for expedited delivery shipment you selected in checkout. You can submit your withdrawal request by clicking here.
The processing of your Right of Withdrawal is carried out by our processor Revoq. Further information can be foucnd in the Data Processing Agreement (DPA) at Data Processing Agreement (DPA / AVV) – Revoq and our EU Privacy Policy at EU Privacy & Cookie Policy
EU/UK RETURNS AFTER THE RIGHT OF WITHDRAWAL PERIOD:
After the Right of Withdrawal period expires, residents of the EU and UK may still return purchases within 30 days of receipt. In that case, there is a 20 USD fee for the return to defray our shipping and processing costs. This fee will be deducted from the refund and will be converted to the currency of the transaction. After the Right of Withdrawal period expires, international shipping fees paid by you for the delivery are non-refundable. If the Right of Withdrawal period has expired, please use this FORM to begin your return and follow the steps below:
- Click on “EU/ UK” to begin your return.
- Complete and submit the “Contact Us Form”.
- Once you request has been submitted, a Customer Service representative will provide a prepaid return label along with any necessary return documentation