Return & Exchange Policy. AGOLDE wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and we will accept your purchased item(s) for refund within 30 days of your receipt of the merc

Return &amp; Exchange PolicyAGOLDE wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and we will accept your purchased item(s) for refund within 30 days of your receipt of the merchandise. Customers in the US may elect to receive store credit and may exchange purchases for a different size of the same style, if available.Returned or exchanged merchandise must be returned new and unused with all original tags still attached Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.Only merchandise purchased from <a href="https://agolde.com/">agolde.com</a> and AGOLDE&#x2019;s Melrose Place store will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.Returns and refunds will be processed within 5 business days of receipt of the goods at our warehouse. Once refunded, please allow 3-8 business days for the refund to reflect on your payment account, as processing can vary depending on your financial organization.Please see below for the specific guidelines for your country of residence.&#xA0;US Returns &amp; ExchangesUS RETURN LABELS:For both returns and exchanges, we provide a prepaid return label along with detailed instructions to ensure a smooth and seamless processUS RETURNS:&#xA0;If you wish to return for a refund to the original payment method, please note that we charge a $10 fee to defray our shipping and processing costs. The $10 fee will be deducted from the refund when processed. &#xA0;We do not refund shipping charges that you paid for your outgoing shipment. &#xA0;&#xA0; &#xA0;If you wish to return your order for store credit, you will receive a gift card for the full purchase price via email once your return has been processed. Please note, once store credit has been issued, it is non-refundable.US EXCHANGES:&#xA0;All US exchanges are complimentary, meaning that you will not be charged the processing fee for the return portion of your exchange. The exchange is processed as a new order. Exchanges for like items, where available, will be shipped to you via standard ground shipping at no additional cost.&#xA0;EU &amp; UK Right of Withdrawal and Returns&#xA0;EU/UK RIGHT OF WITHDRAWAL:&#xA0;AGOLDE provides residents of the EU and UK the Right of Withdrawal for purchases from <a href="https://citizensofhumanity.com/">agolde.com</a> or our AGOLDE Melrose Place store. The Right of Withdrawal permits you to return goods within 14 days of delivery of your purchase, without providing a reason.If you exercise this Right of Withdrawal, you will receive a refund of the purchase price and standard shipping charges paid by you for the delivery. If you exercise this Right of Withdrawal for only part of your purchase, you will receive a refund of the purchase price paid for the returned items and a portion of the standard shipping charges paid by you for the delivery, based on the number of items returned and the number of items in the order. You remain responsible for any added charges for expedited delivery shipment you selected in checkout. You can submit your withdrawal request by clicking <a href="https://agolde.com/pages/eu-withdrawal-form">here</a>.We will provide you with a prepaid return label, along with detailed instructions to ensure a smooth and seamless process.The processing of your Right of Withdrawal is carried out by our processor Revoq. Further information can be found in the Data Processing Agreement (DPA) at <a href="https://www.consumer-withdrawal.eu/dpa" target="_blank" title="https://www.consumer-withdrawal.eu/dpa">Data Processing Agreement (DPA / AVV) &#x2013; Revoq</a> and our EU Privacy Policy at <a href="https://citizensofhumanity.com/pages/eu-privacy-cookie-policy">EU Privacy &amp; Cookie Policy</a>.&#xA0;EU/UK RETURNS AFTER THE RIGHT OF WITHDRAWAL PERIOD:After the Right of Withdrawal period expires, residents of the EU and UK may still return purchases within 30 days of receipt. In that case, there is a 20 USD fee for the return to defray our shipping and processing costs. This fee will be deducted from the refund and will be converted to the currency of the transaction. After the Right of Withdrawal period expires, international shipping fees paid by you for the delivery are non-refundable. &#xA0;If the Right of Withdrawal period has expired, please use this <a href="https://help.agolde.com/en-US/contact">Form</a> to begin your return.&#xA0;RETURN LABELS:We provide a prepaid return label along with detailed instructions to ensure a smooth and seamless process.EXCHANGES:&#xA0;Unfortunately, we do not currently offer exchanges for international orders. We recommend placing a new order if you are interested in a different size, style, or wash. &#xA0;&#xA0;International Returns Outside the EU/UKRETURNS:&#xA0; There is a 20 USD fee for international returns outside of the EU and UK to defray our shipping and processing costs. This fee will be deducted from the refund and will be converted to the currency of the transaction. International shipping fees are non-refundable.RETURN LABELS:&#xA0;We provide a prepaid return label along with detailed instructions to ensure a smooth and seamless process.EXCHANGES:&#xA0;Unfortunately, we do not currently offer exchanges for international orders. We recommend placing a new order if you are interested in a different size, style, or wash.

Return & Exchange Policy

We charge a $10 fee to defray our shipping and processing costs. The fee will be deducted from he refund. Exchanges are complimentary and are processed as a new order.

We charge a $10 fee to defray our shipping and processing costs. The fee will be deducted from he refund. Exchanges are complimentary and are processed as a new order.&#xA0;

Is there a fee for Domestic (USA) Returns?

Please follow instructions below:. *If you wish to return your order for a refund to the original payment method, a $10 fee will be applied to defray our shipping and processing costs.  The fee will be deducted from the refund.*If you wish to return

<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please follow instructions below:<ol style="box-sizing: border-box; padding-left: 20px; list-style-position: outside; margin: 20px 0px 20px 20px; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Navigate to <a href="https://agolde.com/pages/returns" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(134, 135, 135); text-decoration: none;" target="_blank">https://agolde.com/pages/returns</a></li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Click on USA if you order was shipped to an address within the United States of America</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Enter your order number &amp; shipping address zip code&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Select the item(s) you&#x2019;re sending back and select reason for return</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Click on &quot;Continue with return&quot; and choose a refund method (Store credit or Original Payment method)&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Once return has been submitted, print your return label and packing slip then mail back the original item(s) within 14 days&#xA0;<ul style="font-family: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If returning more than one order please initiate a return for each order number. You can use one shipping label but must include each individual packing slip.</li></ul></li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Once received and inspected, please allow up to 10 business days for the refund to reflect on your payment account, as processing can vary depending on your finacnial organization.</li></ol><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*If you wish to return your order for a refund to the original payment method, a $10 fee will be applied to defray our shipping and processing costs. &#xA0;The fee will be deducted from the refund. *If you wish to return your order for store credit, you will receive a gift card for the full purchased price via email once your return has been processed. Please note, once store credit has been issued, it will be deemed as non-refundable.&#xA0;<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please email <a href="mailto:eshop@agolde.com" style="box-sizing: border-box; background-color: transparent; color: rgb(134, 135, 135); text-decoration: none;" target="_self">eshop@agolde.com</a> or call us at 323-923-1250 with any questions.

Return Process for Domestic (USA) Orders

Exchanges can only be processed if you would like a new size within the same wash and style. If you would like a different wash or style, please follow "Return" instructions and place new order for the new item. Please note, with instant exchanges, y

<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Exchanges can only be processed if you would like a new size within the same wash and style. If you would like a different wash or style, please follow &quot;Return&quot; instructions and place new order for the new item.&#xA0;<ol style="box-sizing: border-box; padding-left: 20px; list-style-position: outside; margin: 20px 0px 20px 20px; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Navigate to <a href="https://citizensofhumanity.gorgias.com/app/settings/help-center/17964/returns.citizensofhumanity.com" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(134, 135, 135); text-decoration: none;" target="_blank">returns.agolde.com</a></li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Enter your order number and shipping zip code or email to start exchange</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Select the item you&#x2019;re sending back and select reason for return</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Click on &quot;Exchange for new size&quot; and proceed to select new size</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Once new size is selected, click on &quot;Exchange Item&quot; to continue with return</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Select exchange option you wish to proceed with (Instant exchange or&#xA0;Send my exchange after I return)&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Submit your return and print your return label and return slip</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Send your item back within 14 days of receiving for fastest processing.&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Once return is received, the new item will be shipped</li></ol><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note,&#xA0;with instant exchanges, your new exchange order is placed immediately. This helps you get your items faster and guarantees that your items are in stock. To place an instant exchange, we will put a temporary hold on your credit card for $1.00 until we receive your unwanted items. &#xA0;You&#x2019;ll only be charged for the amount covered by your returned items if your return isn&#x2019;t in the mail within 14 days of submitting.<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please email <a href="mailto:eshop@citizensofhumanity.com" style="box-sizing: border-box; background-color: transparent; color: rgb(134, 135, 135); text-decoration: none;">eshop@agolde.com</a> or call us at 323-923-1250 with any questions with any questions.

Exchange Process for Domestic (USA) Orders

Regrettably, our system only allow exchanges of the same style and wash in another size. If you are interested in another style or wash you will need to return and repurchase separately.

Regrettably, our system only allow exchanges of the same style and wash in another size. If you are interested in another style or wash you will need to return and repurchase separately.

Can I make an exchange for a different style?

AGOLDE

Returns & Exchanges

When will my order be shipped?

When will my order arrive?

How do I track my order?

Do you ship internationally?

Do you require signature on order shipments?

Can I get a refund on a lost package that has been signed for?