Please follow instructions below:. *If you wish to return your order for a refund to the original payment method, a $10 fee will be applied to defray our shipping and processing costs.  The fee will be deducted from the refund.*If you wish to return

<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please follow instructions below:<ol style="box-sizing: border-box; padding-left: 20px; list-style-position: outside; margin: 20px 0px 20px 20px; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Navigate to <a href="https://agolde.com/pages/returns" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(134, 135, 135); text-decoration: none;" target="_blank">https://agolde.com/pages/returns</a></li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Click on USA if you order was shipped to an address within the United States of America</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Enter your order number &amp; shipping address zip code&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Select the item(s) you&#x2019;re sending back and select reason for return</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Click on &quot;Continue with return&quot; and choose a refund method (Store credit or Original Payment method)&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Once return has been submitted, print your return label and packing slip then mail back the original item(s) within 14 days&#xA0;<ul style="font-family: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If returning more than one order please initiate a return for each order number. You can use one shipping label but must include each individual packing slip.</li></ul></li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Once received and inspected, please allow up to 10 business days for the refund to reflect on your payment account, as processing can vary depending on your finacnial organization.</li></ol><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*If you wish to return your order for a refund to the original payment method, a $10 fee will be applied to defray our shipping and processing costs. &#xA0;The fee will be deducted from the refund. *If you wish to return your order for store credit, you will receive a gift card for the full purchased price via email once your return has been processed. Please note, once store credit has been issued, it will be deemed as non-refundable.&#xA0;<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please email <a href="mailto:eshop@agolde.com" style="box-sizing: border-box; background-color: transparent; color: rgb(134, 135, 135); text-decoration: none;" target="_self">eshop@agolde.com</a> or call us at 323-923-1250 with any questions.

Return Process for Domestic (USA) Orders

Exchanges can only be processed if you would like a new size within the same wash and style. If you would like a different wash or style, please follow "Return" instructions and place new order for the new item. Please note, with instant exchanges, y

<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Exchanges can only be processed if you would like a new size within the same wash and style. If you would like a different wash or style, please follow &quot;Return&quot; instructions and place new order for the new item.&#xA0;<ol style="box-sizing: border-box; padding-left: 20px; list-style-position: outside; margin: 20px 0px 20px 20px; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Navigate to <a href="https://citizensofhumanity.gorgias.com/app/settings/help-center/17964/returns.citizensofhumanity.com" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(134, 135, 135); text-decoration: none;" target="_blank">returns.agolde.com</a></li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Enter your order number and shipping zip code or email to start exchange</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Select the item you&#x2019;re sending back and select reason for return</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Click on &quot;Exchange for new size&quot; and proceed to select new size</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Once new size is selected, click on &quot;Exchange Item&quot; to continue with return</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Select exchange option you wish to proceed with (Instant exchange or&#xA0;Send my exchange after I return)&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Submit your return and print your return label and return slip</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Send your item back within 14 days of receiving for fastest processing.&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;">Once return is received, the new item will be shipped</li></ol><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note,&#xA0;with instant exchanges, your new exchange order is placed immediately. This helps you get your items faster and guarantees that your items are in stock. To place an instant exchange, we will put a temporary hold on your credit card for $1.00 until we receive your unwanted items. &#xA0;You&#x2019;ll only be charged for the amount covered by your returned items if your return isn&#x2019;t in the mail within 14 days of submitting.<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please email <a href="mailto:eshop@citizensofhumanity.com" style="box-sizing: border-box; background-color: transparent; color: rgb(134, 135, 135); text-decoration: none;">eshop@agolde.com</a> or call us at 323-923-1250 with any questions with any questions.

Exchange Process for Domestic (USA) Orders

Regrettably, our system only allow exchanges of the same style and wash in another size. If you are interested in another style or wash you will need to return and repurchase separately.

Regrettably, our system only allow exchanges of the same style and wash in another size. If you are interested in another style or wash you will need to return and repurchase separately.

Can I make an exchange for a different style?

We charge a $10 fee to defray our shipping and processing costs. The fee will be deducted from he refund. Exchanges are complimentary and are processed as a new order.

We charge a $10 fee to defray our shipping and processing costs. The fee will be deducted from he refund. Exchanges are complimentary and are processed as a new order.&#xA0;

Is there a fee for Domestic (USA) Returns?

AGOLDE

Returns & Exchanges

When will my order be shipped?

When will my order arrive?

How do I track my order?

Do you ship internationally?

Do you require signature on order shipments?

Can I get a refund on a lost package that has been signed for?

Do you ship to PO boxes or APO/FPO addresses?

Shipping & Order Status

Return Policy - U.S. & International (Excluding EU & UK)

Return Policy - EU & UK

Return & Exchange Policy

How do I exercise my right of withdrawal?

EU & UK Right of Withdrawal/Returns

How fast is your international shipping?

How much does international shipping cost?

Is there an order limit for International orders?

What countries do you ship to?

What currencies do you support?

What payment methods do you offer?

Are taxes and duties included in my order total?

Do you accept international returns?

International and EU/UK Return Process

Can I make an exchange on an international order?

Are duties and taxes refundable on return orders?

Is there a fee for international returns?

When will my refund be processed?

Do you offer gift cards for international customers?

International Orders & Returns

Is there an AGOLDE flagship store?

How can I return an order purchased at the AGOLDE Melrose store?

Can I return items purchased from another boutique or department store to the AGOLDE store or website?